by Liz Weber, CMC CSP A client was experiencing some employee performance issues and asked us to present training to their managers on their new employee performance evaluation form. Terrific. However, they weren’t thrilled when I told them that the training should focus – at most – 10% of the time on the actual use […]
The Value of Effective Questions
by Tracy Butz, CSP Asking effective questions is not only helpful, but a productive way of obtaining a clearer understanding and potentially getting us closer to obtaining what we want. Most people agree, yet their actions don’t follow. Effective questions are open-ended, non-leading, and ask “what” or “how” versus “why.” “Why” questions are great for […]
Building Multicultural Teams
By Michael Soon Lee, DBA Developing effective teams in today’s workplace is difficult but when you add the complexity of people from diverse cultures, it becomes a challenge beyond the abilities of most managers. So what’s t he big deal with diversity and teamwork? If you add to the mix many differences such as communications […]
9 Strategies to Deliver Effective Performance Reviews
by Meridith Elliott Powell The dreaded performance review! Leaders don’t like to do them, employees don’t like to get them, and they don’t ever make the top of anyone’s priority list. However giving feedback, providing input, and working with our teams to help them improve is the highest and best use of your time as […]
Building Innovation into Organizational Capabilities
By Michael Stanleigh Innovation is a matter of survival at the medium or long term for the majority of organizations. They need innovation to ensure they keep or improve their position in the marketplace. However, individual acts of innovation are not enough to achieve the sustainable long term competitiveness and success. Innovation is a collaborative […]
Influence Others By Building Relationships
By Marjorie Brody There are many factors that are critical for influencing – but none is as important as trust. You gain this through building relationships. Of course, we can be influenced by people we don’t know and have no relationships with – the famous, the historic, the uber-rich or successful, the beautiful, and the […]