By Patrick J. Donadio, MBA, CSP, MCC No one ever looked forward to dealing with a difficult person, whether it is an employee, customer or co-worker. But inevitably, problems arise and at some time, it will be your turn to address them. It is not only important that we deal with people in difficult situations, […]
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Lead Like a Woman: Know Your Style and Use It
By Jeanne Porter King, PH.D. I had the great pleasure of speaking to a Women in Ministry and Leadership group on Monday evening. My session was part of a four-week teaching series sponsored by Pastor Sandra Riley, CEO of Just4U Ministries and New Life Covenant Church-Southeast in Chicago. As most of you know my passion […]
The Science of Success … or more ways to get lucky
By Alan Zimmerman I’m working in Israel this week and just came across a bit of ancient wisdom that applies to all of us. It explains clearly why some people, who have so little going for them, accomplish so much. And why other people, who have so much going for them, accomplish so little. It […]
5 Connection-Building Strategies to Influence without Authority
by Marjorie Brody My health insurance agent recently recommended that I change my healthcare policy. I asked him, “If you were me, would you switch to this new policy?” He replied, “I already switched to the same policy myself.” I gave him the go-ahead to make the change. Why? Because I trust him. In the past, […]
The Type of Game That Kills Creativity and Innovation
by Stephen Shapiro , CSP, CPAE There are two types of games. One kills creativity and the other is for kids . . . Business is serious. Right? But what if we could game playing to enhance our businesses? Games can be a useful tool for enhancing creativity. They make work more fun, they reduce […]
Decoding leadership: What really matters
By Claudio Feser, Fernanda Mayol, and Ramesh Srinivasan New research suggests that the secret to developing effective leaders is to encourage four types of behavior. Telling CEOs these days that leadership drives performance is a bit like saying that oxygen is necessary to breathe. Over 90 percent of CEOs are already planning to increase investment in leadership development […]