by Dennis E. Gilbert, CSP The performance review process is interesting to say the least. Despite the moans and groans that go along with it, many organizations adopt a process of an annual or semi-annual review. Is your performance review honest, effective, and well managed? Mismanaged Reviews I can provide dozens and dozens of stories […]
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Ten Ways to Market to People From Diverse Cultures
by Michael “Soon” Lee, DBA Minorities in America buy over $2 trillion a year in goods and services. This is the fastest-growing consumer group in the country and the U.S. Census Bureau says that minorities are currently over one-third of the country’s population and will be the majority by 2042. The Bureau says that the […]
New Directions for Performance Management
By Michael Stanleigh, CMC, CSP, CSM It’s time for traditional performance management systems to change towards a newer, more effective, coaching system that focuses on employee achievement of measurable goals and objectives rather than formalized annual appraisal systems that only communicate one-way. The Problem with Traditional Performance Management The current model of Performance Management uses […]
Opening Your Business to the World
by Amy S. Tolbert, Ph.D., CSP Increasing Competitive Capacity through Improved Global Communications In The Work of Nations, University of California at Berkeley professor and former. Secretary of Labor Robert Reich sums up the essence of “globalization” stating: “We are living through a transformation that will rearrange the politics and economics of the coming century. There […]
Performance Reviews – They’re Not Just A Once A Year Thing
by Liz Weber, CMC CSP A client was experiencing some employee performance issues and asked us to present training to their managers on their new employee performance evaluation form. Terrific. However, they weren’t thrilled when I told them that the training should focus – at most – 10% of the time on the actual use […]
The Value of Effective Questions
by Tracy Butz, CSP Asking effective questions is not only helpful, but a productive way of obtaining a clearer understanding and potentially getting us closer to obtaining what we want. Most people agree, yet their actions don’t follow. Effective questions are open-ended, non-leading, and ask “what” or “how” versus “why.” “Why” questions are great for […]