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by Amy S. Tolbert, Ph.D., CSP Increasing Competitive Capacity through Improved Global Communications In The Work of Nations, University of California at Berkeley professor and former. Secretary of Labor Robert Reich sums up the essence of “globalization” stating: “We are living through a transformation that will rearrange the politics and economics of the coming century. There […]

by Liz Weber, CMC CSP A client was experiencing some employee performance issues and asked us to present training to their managers on their new employee performance evaluation form. Terrific. However, they weren’t thrilled when I told them that the training should focus – at most – 10% of the time on the actual use […]

by Tracy Butz, CSP Asking effective questions is not only helpful, but a productive way of obtaining a clearer understanding and potentially getting us closer to obtaining what we want. Most people agree, yet their actions don’t follow. Effective questions are open-ended, non-leading, and ask “what” or “how” versus “why.” “Why” questions are great for […]

By Michael Soon Lee, DBA Developing effective teams in today’s workplace is difficult but when you add the complexity of people from diverse cultures, it becomes a challenge beyond the abilities of most managers. So what’s t he big deal with diversity and teamwork? If you add to the mix many differences such as communications […]

by Meridith Elliott Powell The dreaded performance review! Leaders don’t like to do them, employees don’t like to get them, and they don’t ever make the top of anyone’s priority list. However giving feedback, providing input, and working with our teams to help them improve is the highest and best use of your time as […]

By Michael Stanleigh Innovation is a matter of survival at the medium or long term for the majority of organizations. They need innovation to ensure they keep or improve their position in the marketplace. However, individual acts of innovation are not enough to achieve the sustainable long term competitiveness and success. Innovation is a collaborative […]