Presented by Ruby Newell-Legner, CSP
Originally Recorded November 9, 2022
In a world where competition for the buyer’s dollar is tighter than ever, the deciding factor between your company and another is often the experience a customer has during each touchpoint with your staff.
Ruby’s proprietary 7 pillar process to promote 7 Star Service provides a roadmap for positive interactions with internal and external customers every step of the way through your Cycles of Service™.
How would your customers rate their experience with your staff? Would they give it a 7 Star Rating? Would they invest their hard-earned money to do business with your organization?
In this session, Ruby will review how to create a positive work environment that fosters trust and develops teamwork. You will gain insight on the best way to motivate your staff, to develop their awareness of 7 Star service and to enhance your customers’ experience.
Ruby’s 16 years of work with the Burj Al Arab, frequently referred to the only 7 Star Hotel in the world, gives her the experience to elevate your service delivery and motivate your staff. Working side by side Jumeirah Group leaders in Dubai, United Arab Emirates, Ruby has developed a proprietary 7 pillar process to promote 7 Star Service. In this session, she provides a roadmap for leaders to create a 7 Star experience inside and outside your organization.
Customer Experience Expert, Ruby Newell-Legner, offers 7 Star Service solutions to amplify your brand and bottom-line. Through consulting and training, she has designed customized staff development programs for 1692 businesses worldwide.
With 20 years of experience presenting online, Ruby is an engagement innovator for virtual presentations. She has coached executives from GE and Johnson & Johnson to present technical, financial and sales presentations in person and virtually.
From Denver to Dubai, she has helped open 44 new leisure facilities in 25 countries like Ferrari World and Ski Dubai. Her clients include 66 professional sports teams and seven international sporting events ranging from the Super Bowl to the Olympics.
Ruby is listed in the top 30 Global Gurus in Customer Service for 2019, 2020, and 2021. She served as President of the National Speakers Association, 2015-2016.
The results speak for themselves – Using Ruby’s expertise in leadership, customer experience, and employee engagement, her clients have:
- Increased Customer Satisfaction by 17%,
- Amplified repeat business by 19%
- Moved a team from #85 to the #1 position in ESPN Fan Experience rankings
- Expanded revenue 16% in one year
Session includes: 3 hours of course content, broken into two 90-minute videos, plus the Participant Workbook.
To purchase, click the BUY NOW button below to send an email to our registrar, [email protected], to receive an invoice for this product. You may pay online with a credit card or send a check by mail. Once paid, you’ll receive a link to the online video and workbook.
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