Presented by Colleen Stanley
Originally Recorded June 23, 2021
In the new world of work, how will successful leaders strike a balance between people and profits? The most effective leaders achieve this balance by incorporating emotional intelligence skills into every department in their company, particularly departments interfacing with customers. Research shows that customers leave because of perceived indifference demonstrated by employees. Translation: The inability to emotionally connect with another human being.
Discover how emotional intelligence and the development of these critical soft skills such as emotion management, self-awareness, empathy, delayed gratification, and stress tolerance improve leadership, influence, and sales effectiveness. (And everyone is in sales.)
Colleen Stanley is president and founder of SalesLeadership, Inc., a sales development firm.
She is the author of two books, Emotional Intelligence For Sales Success, now published in six languages, and author of Growing Great Sales Teams. Her new book, Emotional Intelligence For Sales Leadership, was released in June 2020.
Salesforce recently named Colleen one of the top sales influencers of the 21st century. She has also been named one of the Top 50 Sales & Marketing Influencers, Top 10 Women in Sales Experts to Follow, and Top 30 Global Sales Gurus. Colleen is also a guest lecturer on sales at Denver University, where she hopes to introduce the power of EQ to young business professionals.
Clients include Harvard Business Review Poland, Otterbox, Gallagher, SyncHR, PopSockets, HomeAdvisor, and Seattle Fish Company.
Session includes: 3 hours of course content, broken into two 90-minute videos, plus the Participant Workbook.
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