By Amy S. Tolbert, PH.D., CSP Change is a messy business. The changes to incorporate diversity and inclusion into an organization can be even more so. The brutal fact is that about 70% of all change initiatives fail. Why? Because in most of the cases organizational-change failures are driven by … negative employee attitudes and unproductive […]
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3 Ways to Communicate So Others Will Listen to You
By Alan Zimmerman A while ago, Roger E. Axtell sent an email to the General Manager of his company in Peru. In the message he wrote, “I need to know the number of people in your factory and the number of people in your office broken down by sex.” The manager dutifully replied: “We have 35 in […]
There’s Nothing Urgent About Mentoring (and that’s why you should do it)
by Ann Tardy, JD, CSP We just kicked off another leadership mentoring program for one of our clients. And I’m bracing myself for the inevitable… Before the end, someone in the program will confess, “I’m so busy. I haven’t connected with my Mentor.” Of course you’re busy! That’s how you got into the program. By successfully doing a […]
Is It Bad For My Mind to Wander?
By Erika Garms PH.D., CSP Who doesn’t want to be MORE productive? And if you supervise and lead other people, aren’t you always hoping for more productivity from them also?We are usually looking to our output as a measure of how productive we are.And in a way, aren’t we also considering how focused on cranking out the results we […]
A Strong Corporate Culture Can Kill Your Recruiting and Retention Efforts
by Stephen Shapiro, CSP, CPAE Is your organization a cult? Most are, and this high level of commonality can hurt your innovation efforts… The recruiting and retention efforts of most organizations are not designed to attract and retain a diverse group of innovation personalities: analytical, methodical, creative, people-oriented. They are designed for one style only–the […]
Sometimes it’s the Little Things
by Richard Hadden, CSP When Alejandro Bustamante became president of Plantronics Mexico some years ago, he inherited, among other problems, a dispirited workforce with dysfunctionally high employee turnover. Nobody wanted to work there. Charged with turning around the plant, which makes telephone headsets and other communications gear, Alejandro knew he could do nothing to change […]