Wednesday, November 9, 2022
With Ruby Newell-Legner, CSP
8:30 AM to 9:00 AM Registration
9:00 AM to 12:00 PM Session
The Conference Center at RidgeGate
9878 Schwab Way, Suite 401, Lone Tree, CO 80124
LIVESTREAM and RECORDING AVAILABLE
In a world where competition for the buyer’s dollar is tighter than ever, the deciding factor between your company and another is often the experience a customer has during each touchpoint with your staff.
Ruby’s proprietary 7 pillar process to promote 7 Star Service provides a roadmap for positive interactions with internal and external customers every step of the way through your Cycles of Service™.
How would your customers rate their experience with your staff? Would they give it a 7 Star Rating? Would they invest their hard-earned money to do business with your organization?
In this session, Ruby will review how to create a positive work environment that fosters trust and develops teamwork. You will gain insight on the best way to motivate your staff, to develop their awareness of 7 Star service and to enhance your customers’ experience.
Ruby’s 16 years of work with the Burj Al Arab, frequently referred to the only 7 Star Hotel in the world, gives her the experience to elevate your service delivery and motivate your staff. Working side by side Jumeirah Group leaders in Dubai, United Arab Emirates, Ruby has developed a proprietary 7 pillar process to promote 7 Star Service. In this session, she provides a roadmap for leaders to create a 7 Star experience inside and outside your organization.
After this learning event, attendees will know how to:
- Identify how to create a culture of loyal employees who feel valued and appreciated for their contribution
- Inspire customer loyalty and increased effort through 7 Star Leadership
- Elevate the customer experience by monitoring, recognizing and rewarding 7 Star performance
Instructor: Ruby Newell-Legner, CSP
Customer Experience Expert, Ruby Newell-Legner, offers 7 Star Service solutions to amplify your brand and bottom-line. Through consulting and training, she has designed customized staff development programs for 1692 businesses worldwide.
With 20 years of experience presenting online, Ruby is an engagement innovator for virtual presentations. She has coached executives from GE and Johnson & Johnson to present technical, financial and sales presentations in person and virtually.
From Denver to Dubai, she has helped open 44 new leisure facilities in 25 countries like Ferrari World and Ski Dubai. Her clients include 66 professional sports teams and seven international sporting events ranging from the Super Bowl to the Olympics.
Ruby is listed in the top 30 Global Gurus in Customer Service for 2019, 2020, and 2021. She served as President of the National Speakers Association, 2015-2016.
The results speak for themselves – Using Ruby’s expertise in leadership, customer experience, and employee engagement, her clients have:
- Increased Customer Satisfaction by 17%,
- Amplified repeat business by 19%
- Moved a team from #85 to the #1 position in ESPN Fan Experience rankings
- Expanded revenue 16% in one year
Competencies and Target Audience
Level of Leaders
MOST appropriate = Level 3 (Leader of Self) = High potentials, emerging leaders, 1st time managers
NEXT appropriate = Level 2 (Leader of Others) = Middle managers, people leaders, frontline supervisors
Registration Options & Pricing
To register one or more attendees online with a credit card, click the desired link below. You’ll receive an email confirmation with a receipt. Each person registered will receive a ticket with detailed instructions.
To receive an invoice or pay with a check, please email our registrar [email protected] with attendee names, titles, and email addresses.
Live Instructor-Led Event in Denver . . . REGISTER FOR DENVER
- $249 per person (includes breakfast, materials, and parking)
- $1999 for 10 people
Live Stream or Recording . . . REGISTER FOR LIVE STREAM
- $129 per person
- $1249 for 25 people
- $1999 for 125 people
Recorded Live Event . . . BUY THE RECORDING
Cancellation Policy: A 100% refund will be given if notice is received 72-hours (3 business days) prior to the learning event. Within 3 business days, substitutions ARE allowed. No refunds are given for sickness or inclement weather, unless CDOT closes the roads. Registrants who do not attend and do not substitute another person will receive a recording of the event. For more information regarding refunds, concerns, and program cancellation policies, please contact our offices at 303-471-7401. Please email our registrar Nadine Balabanoff at [email protected] to have your ticket transferred to another attendee.
This activity has been approved for 3 HR General recertification credit hours toward California, GPHR, PHRi, SPHRi, PHR and SPHR recertification through the HR Certification Institute. The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.
This program is valid for 3 PDCs for the SHRM-CPSM or SHRM-SCPSM.
If you have membership or registration questions, please contact [email protected] or call 303-471-7401.